Job reference REQ00000007956 Date posted 15/11/2016 Application closing date 27/11/2016 Location CARLISLE Salary 20,456.00 – 21,057.00 Package Job category/type IT/ICT Job description
Salary: 20 456 – 21 057
Hours: 37 hours per week
Location: Carlisle usually based Parkhouse Building
The purpose of the ICT Service Desk Engineer is to provide a high level of Technical 1st line single support for the CCC end user community and deliver the best experience. A high level of 1st Line Technical ICT Experience and knowledge is essential.
Interview Date: 08/12/2016
Skills and Experiences
NVQ 3 or 4 or equivalent, or equivalent experience or knowledge in the relevant work area.
A registered qualification may be required.
Knowledge of the procedures and approaches in the area and an understanding of general
organisational procedures, regulations and legislation.
Knowledge of health and safety and related legislation, procedures and policies and how they apply to
the work area.
Comprehensive understanding of own work area and/or discipline.
Knowledge of the relevant regulations and report formats.
There is a need to understand the ‘how and why’, and not just the ‘what’.
Understanding of how to effectively investigate records and data to answer queries.
Interpersonal skills.
Drive and operate standard road vehicles in some areas.
Ability to use relevant equipment, computers and systems effectively.
ICT competent with skills relevant to the work area.
